Historical SaaS Benchmarks

Field Sales vs Inside Sales CAC

Field Sales CAC Inside Sales CAC

$2.5

$2.07

$2

$1.72

$1.52

$1.50

$1.5

$1.40

$1.28

$1.25

$1.21

$1.14

$1.14 $1.11

$1.11

$1.08

$1.02

$1.00

$1

$0.96

$0.89

$0.90 $0.88 $0.83

$0.90

$0.86

$0.85

$0.65

$0.5

$0

2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2020 2021

Source: Pacific Crest / Key Banc SaaS Surveys Social Attribution: @CloudRatings + @SaaSletter

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