Higher NPS Is Achievable
FACTOR R-SQUARES VS NPS
FOR EARLY STAGE
0.00
0.20
0.40
0.60
Quality of Support
0.61
Very Achievable
Somewhat Achievable
Meets Requirements
0.59
Very Achievable
Ease of Doing Business
0.57
Very Achievable
0.56
Ease of Use
Very Achievable
Ease of Set Up
0.46
0.45
Product Direction
Very Achievable
ROI
0.16
Very Achievable ***
0.13
Year Founded
Impossible
0.13
Months To Go Live
Very Achievable
Adoption 0.01
Somewhat Achievable
*** ROI: Early-stage software companies tend to underinvest in ROI messaging + proof vs established leaders Social Attribution: @CloudRatings + @SaaSletter + @G2dotcom
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