Historical SaaS Benchmarks

New Logo vs Expansion CAC

Expansion CAC New CAC

$2

$1.78

$1.65

$1.60

$1.5

$1.34

$1.32

$1.18

$1.15

$1.13

$1.07

$0.93

$0.90 $0.92

$1

$0.69

$0.66

$0.66

$0.61

$0.61

$0.57

$0.5

$0.28

$0.28

$0.27

$0.18

$0.18

$0.17

$0

2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021

Source: Pacific Crest / Key Banc SaaS Surveys Social Attribution: @CloudRatings + @SaaSletter

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