Drivers of Customer Satisfaction + Category Leadership

Net Promoter Score Regressions FACTOR R-SQUARES VS NPS

0.00

0.20

0.40

0.60

Quality of Support

0.61

Meets Requirements

0.59

Ease of Doing Business

0.57

0.56

Ease of Use

Ease of Set Up

0.46

0.45

Product Direction

ROI

0.16

0.13

Year Founded

0.13

Months To Go Live

Adoption 0.01

Social Attribution: @CloudRatings + @SaaSletter + @G2dotcom

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